IT Helpdesk Outsourcing

Tier 1, Tier 2, and Executive Escalation IT Helpdesk BPO services.

Human-centric IT helpdesk support that delivers high-quality, cost-effective solutions to solve your customers and employee’s IT challenges quickly.

IT Help Desk Expertise

Flexible Service Level Agreements

We offer flexible SLAs that can scale up or down depending on our client’s requirements for time zone coverage, pricing, channels, helpdesk team size and technology skills.

24/7 Global Helpdesk Support

Affirma can operate utilizing US-based, near-shore, or global resourcing depending on our client’s preference and needs. Our global coverage through multiple worldwide locations allows our teams to be available to you at any time of day.

Measurable Analytics and Insights

We hold ourselves accountable by providing our clients with data insights such as ticket volume, response times, customer sat scores, and more. Not only do our clients know what is being done, but they also see what we’re learning from it and our recommendations for their business.

High-Quality, Low Cost

We take the headache out of hiring and managing full-time employees off your plate while saving you time and money. Our IT helpdesk outsourcing solutions focus on delivering quality customer experiences that can scale on demand.

Featured Case Studies

Empower your business with seamless, 24/7 IT support that keeps your operations running smoothly, no matter the challenge. Our expert helpdesk services provide fast, reliable resolutions so your team can focus on what matters most—driving success.

Let’s connect to discuss how our IT helpdesk outsourcing services can help your business.

Business Process Outsourcing Services We Provide

24/7 IT Helpdesk Support

We understand that your business doesn’t stop after hours, and neither do we. Our 24/7 IT helpdesk services are designed to provide constant support, ensuring that technical issues are resolved immediately, no matter when they occur, so your teams can stay productive around the clock.

Tiered Support (Level 1, 2, and 3)

Our tiered support model ensures that every issue gets the right level of attention. Whether it’s a simple password reset or a complex system failure, our Level 1, 2, and 3 teams are fully equipped with the expertise needed to resolve problems efficiently and effectively, ensuring minimal disruption to your operations.

Multi-Channel Support

We believe in meeting your users where they are. That’s why we provide multi-channel support via phone, email, live chat, and ticketing systems. By offering flexible communication options, we ensure that help is always accessible, whether it’s a quick question or a more involved technical issue.

Incident Management

Remote Support

Scalable Support Solutions

In the fast-paced world of IT, quick and effective incident resolution is key to maintaining business continuity. Our incident management process is designed to rapidly address and resolve issues, minimizing downtime and keeping your systems and employees productive. From the moment an issue is reported, we take charge of the entire process.

With our remote support services, we can diagnose and resolve technical issues without the need for an on-site visit. This allows us to deliver faster resolutions, reduce costs, and keep your employees working seamlessly. Our secure remote access tools enable our team to provide real-time troubleshooting whenever you need it.

As your business evolves, so should your support system. We provide scalable helpdesk solutions that grow with you, whether you’re expanding rapidly or streamlining operations. Our flexible approach ensures you have the right level of support at every stage, helping you meet demand without overextending your resources.